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- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Competitive salary, award-winning pension, 6.6 weeks holiday, and shopping discounts.
- Other info: Diverse and inclusive workplace with wellness benefits and career growth opportunities.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for detail.
The predicted salary is between 27709 - 38895 £ per year.
Location: B&Q Bishopbriggs, Scotland, United Kingdom
Position: Shift Lead (Full time, Part time or Job Share). Permanent Contract – Up to 36.75 hours per week.
Salary: £27,709.50 per annum + Pension + 6.6 Weeks Holiday.
Overview: Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Role: Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
- Be the heartbeat of the store day‑to‑day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need: We’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Bishopbriggs employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Bishopbriggs
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories during your interview.
✨Tip Number 3
Show your leadership vibe! Talk about times when you've motivated a team or handled a tricky situation. B&Q wants someone who can energise their colleagues, so let your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q family. Good luck!
We think you need these skills to ace Shift Lead in Bishopbriggs
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a welcoming environment at B&Q.
Be Specific About Your Experience: Share specific examples from your past roles that demonstrate your ability to lead a team and ensure safety in the workplace. We love seeing real-life experiences that relate to the Shift Lead role.
Tailor Your Application: Make sure to tailor your application to reflect the qualities we’re looking for, like teamwork and energy. Use the job description as a guide to highlight how you fit the bill.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how they ensure a safe shopping environment. This will help you demonstrate your passion for customers and your ability to oversee operations effectively.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be responsible for managing your team. Prepare examples of how you've motivated colleagues in the past or handled challenging situations. Highlight your ability to make decisions quickly and confidently, as this is crucial for the role.
✨Emphasise Safety Awareness
Safety is a top priority for B&Q. Be ready to discuss how you’ve maintained safety standards in previous roles. Think about specific instances where you identified compliance opportunities or improved safety protocols, as this will show your attention to detail.
✨Engage with the Interviewers
Interacting with your interviewers is key. Ask questions about the team dynamics and how B&Q fosters a positive work environment. This not only shows your interest in the company culture but also gives you insight into how you can contribute to making B&Q a place colleagues love to work.