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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and build strong relationships.
- Company: Join B&Q, a diverse and inclusive workplace that values every team member.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and an award-winning pension scheme.
- Why this job: Make a real difference by helping trade members thrive in their businesses.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
- Other info: Flexible shifts available, with opportunities for personal and professional growth.
The predicted salary is between 26500 - 35000 £ per year.
Overview
B&Q Bishopbriggs, Scotland, United Kingdom. Full Time - 36.75 hours per week. Permanent Contract. Shifts available Monday - Sunday, 7.00am - 10.00pm. UK Notional hourly rate £12.71 per hour.
What’s the job?
The heart of the TradePoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What We Need
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
How to apply
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - TradePoint in Bishopbriggs employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Bishopbriggs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their TradePoint services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships with trade members, think of examples from your past experiences where you've successfully communicated or resolved issues. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your teamwork! Prepare to discuss how you've worked well in teams before. Highlight your flexibility and willingness to pitch in, especially during busy times like weekends and holidays.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the B&Q family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor - TradePoint in Bishopbriggs
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in building relationships with customers. This will show us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Trade
Familiarise yourself with the products and services offered at TradePoint. Understand the needs of trade members and be ready to discuss how you can help them find the right solutions. This will show your genuine interest in the role and your ability to connect with customers.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you've successfully built relationships or resolved issues, as these will demonstrate your skills effectively during the interview.
✨Emphasise Teamwork
B&Q values collaboration, so be prepared to discuss how you work well in a team. Share specific instances where you’ve contributed to a team’s success or helped a colleague. This will highlight your ability to fit into their culture and work alongside others.
✨Be Flexible and Open-Minded
The role requires flexibility in working hours, so express your willingness to adapt. Discuss any previous experiences where you’ve had to adjust your schedule or approach to meet the needs of customers or colleagues. This will show that you’re ready to embrace the demands of the job.
