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- Tasks: Lead a team to ensure smooth store operations and maximise customer satisfaction.
- Company: A top home improvement retailer in Birmingham with a focus on teamwork.
- Benefits: Competitive salary, pension scheme, holidays, and wellbeing support.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Passion for customer service and strong teamwork skills.
- Other info: Great opportunity for personal growth and career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A leading home improvement retailer in Birmingham is seeking a Shift Lead to ensure smooth operations in the store. You will be responsible for leading colleagues, maximizing customer satisfaction, and maintaining safety standards. The ideal candidate is passionate about customer service and enjoys teamwork.
The role offers a competitive salary, benefits including a pension scheme, holidays, and employee assistance programs to foster wellbeing.
Store Shift Lead: Drive Service, Safety & Team Growth in Birmingham employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Shift Lead: Drive Service, Safety & Team Growth in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the store culture and what they really value in a Shift Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We should be ready to share our experiences and how we’ve handled challenges in the past.
✨Tip Number 3
Showcase our passion for customer service during the interview. We can share specific examples of how we've gone above and beyond for customers, which will resonate with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Store Shift Lead: Drive Service, Safety & Team Growth in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
Highlight Your Teamwork Skills: As a Shift Lead, teamwork is key! Make sure to mention any experiences where you’ve successfully collaborated with colleagues to achieve common goals. We love to see how you contribute to a positive team environment.
Emphasise Safety Standards: Safety is a top priority for us. In your application, don’t forget to include any relevant experience you have in maintaining safety standards or leading safety initiatives. This will show us that you take this responsibility seriously.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research the home improvement retailer thoroughly. Understand their values, mission, and what sets them apart in Birmingham. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be responsible for leading colleagues. Prepare examples of how you've successfully led a team in the past, focusing on how you maximised customer satisfaction and maintained safety standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Customer Service
Since the role requires a passion for customer service and teamwork, think of specific instances where you went above and beyond for a customer or collaborated effectively with your team. Highlighting these experiences will demonstrate that you’re a great fit for the company culture.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the store's operations, team dynamics, or growth opportunities. This shows that you're proactive and genuinely interested in contributing to the team's success.
