Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leader in home improvement with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and shopping discounts.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, with opportunities for personal growth and teamwork.
The predicted salary is between 12 - 16 £ per hour.
Part time - 20 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Erdington
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor in Birmingham employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your passion for helping others, which is key for a Customer Advisor role.
✨Tip Number 3
Be ready to showcase your teamwork! Since you'll be working closely with others, prepare to discuss how you collaborate effectively. Share instances where you contributed to a team goal or helped a colleague out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new ways of working, just like we value at StudySmarter.
We think you need these skills to ace Customer Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge in this area. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers create their dream homes.
Be Friendly and Approachable: Since the role is all about customer service, make sure your application reflects your friendly personality. Use a warm tone and include examples of how you've helped others in the past. We’re looking for someone who can connect with customers and make them feel valued!
Highlight Your Team Spirit: We love team players! In your application, mention any experiences where you’ve worked collaboratively with others. Whether it’s in a previous job or a group project, showing that you can work well in a team will definitely catch our eye.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward, so go ahead and get that application in!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you brush up on home improvement basics. Familiarise yourself with common products and services B&Q offers. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone out.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to customer queries or complaints. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and the company.
