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- Tasks: Lead your shift, ensuring a safe and enjoyable shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service and strong team leadership skills.
- Other info: Join a diverse team committed to inclusion and personal growth.
The predicted salary is between 22709 - 30895 £ per year.
Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Bilston employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Bilston
✨Tip Number 1
Get to know B&Q's values and culture before your interview. This way, you can show how your passion for customers aligns with their mission. Plus, it’ll help you feel more confident when discussing how you can contribute to making every customer count!
✨Tip Number 2
Practice your responses to common interview questions, especially those about teamwork and leadership. Think of examples from your past experiences where you’ve motivated a team or improved customer satisfaction. We want you to shine!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Ask about their approach to safety and team dynamics. This shows you’re genuinely interested in the role and ready to take on the responsibilities of a Shift Lead.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at B&Q. Let’s get you that Shift Lead position!
We think you need these skills to ace Shift Lead in Bilston
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about creating a great experience for both customers and colleagues!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Shift Lead role. Use keywords from the job description to show us you’re the perfect fit for the team.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you want to join B&Q and what you can bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role.
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research B&Q. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so be prepared to discuss your leadership style. Think of specific examples where you've motivated a team or resolved conflicts. Highlight how you can bring energy and positivity to the workplace.
✨Emphasise Customer Focus
B&Q is all about making every customer count. Be ready to share experiences where you've gone above and beyond for customers. This could be a time you handled a difficult situation or provided exceptional service that made a difference.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
