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- Tasks: Lead shifts, ensure smooth operations, and create a fantastic shopping experience.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Earn £14.50 per hour, enjoy 6.6 weeks holiday, and access wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact on customers and colleagues.
- Qualifications: Passionate about customer service, safety-conscious, and a team player.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Full time, Part time or Job Share - 18.5-36.75 hours per week Permanent Contract B&Q Holywood Exchange £14.50 per hour Pension 6.6 Weeks Holiday
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this. Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You're the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It's B&Q's ambition to make every customer count, so you'll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to make every customer count throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we're looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead (NI) in Belfast employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead (NI) in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your passion for customer service aligns with B&Q's mission to make every customer count.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've motivated colleagues or improved team dynamics in previous roles. B&Q loves a collaborative spirit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q family and making a difference as a Shift Lead.
We think you need these skills to ace Shift Lead (NI) in Belfast
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can bring energy and enthusiasm to the role of Shift Lead, so share any relevant experiences that highlight your commitment to making every customer count.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your key skills and experiences without waffling. This will help us quickly see why you're a great fit for the team!
Tailor Your Application: Make sure to tailor your application to the specific role of Shift Lead. Use the job description as a guide and align your experiences with the qualities we're looking for, like being safety conscious and having a global view of store operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities and qualities they’re looking for, like customer passion and safety awareness. This will help you tailor your answers to show you’re the perfect fit.
✨Showcase Your Team Spirit
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your ability to work well with others. Prepare examples of how you've motivated colleagues or resolved conflicts in the past. This will highlight your leadership skills and your commitment to creating a positive work environment.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer situations. Think of examples where you’ve gone above and beyond for customers or ensured their safety. This will show that you’re not just focused on tasks but also on providing an excellent shopping experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how B&Q fosters diversity and inclusion. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
