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- Tasks: Lead your shift to create a safe and enjoyable shopping experience for everyone.
- Company: Join B&Q, a company dedicated to diversity and community representation.
- Benefits: Enjoy a competitive salary, wellness benefits, and opportunities for personal growth.
- Why this job: Be the heartbeat of the store and make a real impact on customers and colleagues.
- Qualifications: Passionate about customer service and teamwork with a keen eye for safety.
- Other info: Join a diverse team where you can truly belong and thrive.
The predicted salary is between 28800 - 43200 £ per year.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- ShareSave options
- Payroll giving
- Employee Assistance Programme
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Basingstoke employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on B&Q's website and social media. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Show your passion for teamwork! During interviews, share examples of how you've motivated colleagues in the past. B&Q loves a team player who brings energy to the workplace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q family.
We think you need these skills to ace Shift Lead in Basingstoke
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about creating a great experience for both colleagues and customers!
Highlight Teamwork Skills: Since this role is all about working with others, make sure to mention any experiences where you've successfully collaborated with a team. We love seeing how you can bring energy and motivation to those around you.
Safety First!: As a Shift Lead, safety is key. Be sure to include any relevant experiences or training that demonstrate your commitment to maintaining a safe environment for everyone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you're keen to join our team!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how they ensure a safe shopping environment. This will help you demonstrate your passion for customers and your commitment to making every customer count.
✨Showcase Your Team Spirit
As a Shift Lead, you'll be working closely with colleagues. Be prepared to share examples of how you've successfully motivated a team or resolved conflicts in the past. Highlighting your ability to interact positively with others will show that you're a great fit for the role.
✨Emphasise Safety Awareness
Safety is a top priority for B&Q, so come ready to discuss how you've maintained safety standards in previous roles. Think of specific instances where you spotted compliance opportunities or improved safety measures, as this will demonstrate your attention to detail and responsibility.
✨Bring Your Energy
B&Q values a positive atmosphere, so let your enthusiasm shine through during the interview. Share how you bring energy to your work and motivate those around you. This will help convey that you’re not just looking for a job, but are genuinely excited about contributing to the team.
