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- Tasks: Lead store operations and ensure top-notch customer service every day.
- Company: A leading home improvement retailer in Basildon with a focus on safety and customer satisfaction.
- Benefits: Enjoy a rewarding pension, generous holiday benefits, and a supportive work environment.
- Why this job: Be a proactive leader and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading home improvement retailer in Basildon is seeking a Shift Lead to oversee store operations and deliver excellent customer service. This full-time role requires a proactive and safety-conscious leader who can motivate the team and ensure compliance throughout the store.
Candidates should be passionate about customer satisfaction and able to work dynamically across various store areas. A rewarding pension and generous holiday benefits are included in the package.
Store Shift Lead - Customer Focus, Safe Ops, Pension in Basildon employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Shift Lead - Customer Focus, Safe Ops, Pension in Basildon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the retailer's values and mission. This will help you align your answers with what they care about, especially when it comes to customer service and team motivation.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer satisfaction. We want to hear how you’ve handled challenges and motivated others, so be ready to share those experiences during your chat.
✨Tip Number 3
Show your passion for safety! Since this role emphasises safe operations, be prepared to discuss how you prioritise safety in a retail environment. Share any relevant experiences that demonstrate your commitment to creating a safe shopping space.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Store Shift Lead - Customer Focus, Safe Ops, Pension in Basildon
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, make sure to highlight your passion for customer satisfaction. We want to see how you've gone above and beyond in previous roles to ensure customers leave happy!
Demonstrate Leadership Skills: As a Shift Lead, you'll be motivating the team, so don’t forget to showcase your leadership experience. Share examples of how you've successfully led a team or managed operations in a busy environment.
Safety First!: Since safety is key in this role, include any relevant experience you have with safe operations. We’re looking for someone who prioritises safety and compliance, so let us know how you’ve implemented these practices before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research the home improvement retailer thoroughly. Understand their values, mission, and what sets them apart in customer service. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Demonstrate Your Leadership Skills
As a Shift Lead, you'll need to motivate your team and ensure compliance. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your proactive approach and how you prioritise safety and customer satisfaction.
✨Showcase Your Customer Focus
Since the role emphasises excellent customer service, be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you can convey your passion for customer satisfaction and how it aligns with the company's goals.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the store's culture, team dynamics, and how they measure success in customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
