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- Tasks: Lead your shift, ensuring a safe and enjoyable shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service and strong team collaboration skills.
- Other info: Great opportunities for personal growth in a supportive environment.
The predicted salary is between 22709 - 31895 £ per year.
£27,709 per annum + Pension + 6.6 Weeks Holiday
B&Q Basildon
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
What’s the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Basildon employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Basildon
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially your passion for customer service and teamwork.
✨Tip Number 3
Bring your energy! When you walk into that interview, let your enthusiasm shine. B&Q is looking for someone who can motivate others, so don’t be shy about showing your personality and how you can bring that positive vibe to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Shift Lead position.
We think you need these skills to ace Shift Lead in Basildon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for both customers and colleagues.
Be Specific: Use specific examples from your past experiences that demonstrate your ability to lead a team and ensure safety in the workplace. We love seeing real-life situations where you've made a difference!
Keep It Clear and Concise: Make sure your application is easy to read. We appreciate clarity, so avoid jargon and keep your sentences straightforward. This helps us understand your skills and experiences better.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Shift Lead role at B&Q.
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated a team or resolved conflicts in the past. This will highlight your capability to create a positive working environment for both colleagues and customers.
✨Emphasise Safety Awareness
Safety is a top priority for B&Q, so be ready to discuss how you ensure a safe working environment. Think of specific instances where you've identified safety issues or implemented compliance measures. This shows that you take safety seriously and are proactive in maintaining a secure space.
✨Bring Your Energy and Enthusiasm
B&Q values a positive atmosphere, so let your energy shine through during the interview. Be enthusiastic about the role and the company, and don’t hesitate to share why you love working in retail. This will resonate well with the interviewers and demonstrate that you’re a great fit for their team.
