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- Tasks: Assist customers at checkouts and provide expert advice on home improvement.
- Company: Join B&Q, a leading home improvement retailer with a passion for customer service.
- Benefits: Earn £12.71 per hour, enjoy flexible shifts, and gain valuable experience.
- Why this job: Be part of a team that helps customers create their dream homes every day.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Part-time role with opportunities for training and skill development.
The predicted salary is between 12 - 13 £ per hour.
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Basildon
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
Overview:
- Part time - 20 hours per week
- 3 Month Fixed Term Contract
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- You’re friendly and outgoing, and you get a buzz from helping others.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings.
Customer Advisor - Checkouts in Basildon employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts in Basildon
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and products will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer with their home improvement projects. Role-play with a friend or family member to get comfortable with answering questions and providing advice.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role involves working various shifts, be prepared to discuss your availability during the interview. Highlight your willingness to adapt and work weekends or evenings as needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the B&Q team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Advisor - Checkouts in Basildon
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us know why you love home improvement! Share any personal projects or experiences that highlight your enthusiasm. We want to see that you're not just looking for a job, but that you're genuinely excited about helping our customers create their dream homes.
Highlight Your Customer Service Skills: Make sure to emphasise any previous experience you have in customer service. We’re all about providing great service at B&Q, so if you've got examples of how you've gone above and beyond for customers, share those stories! It’ll show us you’re the right fit for our team.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your friendly nature or your eagerness to learn, being authentic will help us see how you’d fit into our team culture.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s straightforward and ensures we receive all the necessary information to consider you for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, brush up on home improvement basics and B&Q's offerings. Familiarise yourself with common customer queries and how to address them. This will show your passion for the role and help you connect with the interviewers.
✨Show Your Customer Service Skills
Prepare examples of when you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone. This will demonstrate your friendly and outgoing nature, which is key for a Checkouts Customer Advisor.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice how you would handle different customer interactions, especially at the tills. This will help you showcase your ability to provide great service under pressure.
✨Ask Smart Questions
At the end of the interview, have a few questions ready about the team dynamics or training opportunities. This shows your eagerness to learn and be part of the team, which aligns perfectly with what they’re looking for in a candidate.