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- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q and TradePoint, a diverse and inclusive workplace.
- Benefits: Competitive salary, 6.6 weeks holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for detail.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 29600 - 29600 £ per year.
Location: B&Q, TradePoint Barking. Permanent contract: 36.75 hours per week. Full‑time equivalent salary of £29,596.98 per annum (inclusive of £1.07 per hour store‑specific allowance), plus pension and 6.6 weeks holiday.
Overview: Every day, we give our millions of members the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
What’s the job? Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and members daily. It’s B&Q’s and TradePoint’s ambition to make every customer count, so you’ll strive to ensure TradePoint is a place colleagues love to work and members love to shop. In this role you will:
- Be the heartbeat of the store day‑to‑day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need: Our shift leads are key to running our business through their teams. In this role we’re looking for the following qualities:
- Passionate about members and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for you? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q and TradePoint more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b‑and‑q.co.uk for any recruitment adjustments.
Shift Lead - TradePoint Barking employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - TradePoint Barking
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q and TradePoint's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your people skills! As a Shift Lead, you'll be interacting with both colleagues and customers. Role-play common scenarios with a friend to boost your confidence and show off your communication skills during the interview.
✨Tip Number 3
Prepare some questions! Show your interest by asking about team dynamics or how they ensure a safe shopping environment. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at TradePoint Barking.
We think you need these skills to ace Shift Lead - TradePoint Barking
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for our members and colleagues alike.
Highlight Your Team Spirit: Make sure to mention any experiences where you've worked in a team or led a group. We love seeing how you interact with others and motivate those around you, so share those stories!
Be Safety Conscious: Since safety is key in this role, don’t forget to include any relevant experiences that showcase your attention to detail and compliance. We want to know how you keep things safe and sound!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at TradePoint Barking entails. Familiarise yourself with the responsibilities and qualities they’re looking for, like being safety conscious and having a global view of the store. This will help you tailor your answers to show you’re the perfect fit.
✨Show Your Passion for Customer Service
Since the role is all about making every customer count, be ready to share examples of how you've gone above and beyond for customers in the past. Highlight your passion for creating a great shopping experience and how you motivate your team to do the same.
✨Demonstrate Team Leadership Skills
As a Shift Lead, you'll need to oversee your team effectively. Prepare to discuss your leadership style and provide specific examples of how you've successfully managed a team or resolved conflicts. This will show that you can bring energy and motivation to the workplace.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
