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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and deliver exceptional customer experiences.
- Company: Join B&Q TradePoint, a leader in home improvement and customer service.
- Benefits: Competitive pay, generous holiday, wellness perks, and an award-winning pension scheme.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Be part of a new store opening and make a real difference for trade customers.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 11 - 14 £ per hour.
Part Time / Full Time – up to 36.75 hours per week. Permanent contract, shifts Monday‑Sunday 6.00 am‑10.00 pm. UK notional hourly rate £12.71 per hour. B&Q TradePoint Barking.
We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening and selling the right products and services.
Overview
New store opening March 2026. The heart of the TradePoint counter. You’ll deal with all kinds of trade members every day, taking ownership of your members and getting to know them and their business through great conversations so you’re in the best position to recommend the right products and services.
What We Need
- A great communicator and team worker who can work with all kinds of colleagues and customers.
- You adapt your approach in different situations, build relationships with customers, and spot new business opportunities.
- You’ll love helping trade members gain value through promotions and our trade loyalty scheme.
- You’re eager to develop your skills through training and learning from others, and flexible to work a rota that includes weekends, evenings and bank holidays.
What’s in it for me
We’re committed to diversity and inclusion, with access to networks that represent our colleagues and allies. We recognise wellness is different for everyone, so we offer a range of benefits: a competitive salary, an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and generous breaks.
For recruitment adjustments, please contact recruitment@b-and-q.co.uk.
Customer Advisor - TradePoint in Barking employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Barking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've had to change your approach based on different situations. Highlighting your flexibility will demonstrate that you're the perfect fit for the dynamic environment at TradePoint.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a great trait for a Customer Advisor.
We think you need these skills to ace Customer Advisor - TradePoint in Barking
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. This shows us you’re genuinely interested in the role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid jargon and make it easy for us to understand your key points.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items or promotions will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. This could be through resolving issues or simply providing excellent service.
✨Demonstrate Flexibility
Since the role requires working various shifts, be ready to discuss your availability and willingness to adapt. Highlight any previous experience where you successfully managed a flexible schedule.
✨Emphasise Teamwork
TradePoint values collaboration, so come prepared with examples of how you've worked well in a team. Discuss how you’ve contributed to group success and built relationships with colleagues to create a positive work environment.