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For Companies At a Glance
- Tasks: Lead daily store operations and create a safe, engaging environment for customers and colleagues.
- Company: Top home improvement retailer in Bangor with a focus on customer service.
- Benefits: Competitive salary, pension, and 6.6 weeks holiday plus comprehensive benefits.
- Why this job: Join a passionate team and make a real difference in customer experience.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Full-time role with opportunities for growth in a dynamic retail environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading home improvement retailer in Bangor is seeking a Shift Lead to oversee daily operations and ensure a safe, engaging environment for customers and colleagues. The ideal candidate will be passionate about customer service, capable of making decisions swiftly, and enjoy leading a team.
Responsibilities include:
- Smooth store operations
- Colleague deployment
- Compliance with safety standards
This full-time position offers a competitive salary, pension, and comprehensive benefits including 6.6 weeks holiday.
Shift Lead — Drive Store Ops & Customer Experience in Bangor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead — Drive Store Ops & Customer Experience in Bangor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with leading a team and ensuring customer satisfaction—these are key for the Shift Lead role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm for the role and the company.
We think you need these skills to ace Shift Lead — Drive Store Ops & Customer Experience in Bangor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create a great experience for customers in your previous roles.
Highlight Your Leadership Skills: As a Shift Lead, you'll be guiding a team, so make sure to showcase your leadership abilities. Talk about times when you've successfully led a team or made quick decisions that positively impacted operations.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research the home improvement retailer thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your decision-making skills and how you ensure a positive environment for both customers and colleagues.
✨Emphasise Customer Service Passion
Since the role focuses on customer experience, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for a customer, and how you believe excellent service impacts store operations.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and safety standards. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
