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- Tasks: Become a customer expert, helping with home improvement projects and providing top-notch service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, with opportunities for growth and a diverse workplace.
The predicted salary is between 11 - 14 £ per hour.
Part Time - 18 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - pm
UK Notional hourly rate £12.98 per hour (inclusive of an £0.27 per hour, store specific location allowance)
B&Q Bridge of Don
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more. We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor in Banchory employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Banchory
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you can demonstrate your friendly and helpful nature. Role-playing with a friend can really boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Be ready to share your passion for home improvement! Whether it’s a DIY project you’ve tackled or a favourite product from B&Q, showing your enthusiasm can make you stand out as a candidate who truly fits the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for roles that match your skills and interests.
We think you need these skills to ace Customer Advisor in Banchory
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for home improvement and helping others. A friendly tone can make a big difference.
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like teamwork and customer service. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Stuff About Home Improvement
Before the interview, brush up on your knowledge of home improvement products and trends. Familiarise yourself with common customer queries and solutions. This will show your passion for the role and help you connect with the interviewers.
✨Show Off Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. Practice demonstrating your friendly and outgoing nature during the interview. Share examples of how you've helped others in previous roles or situations to highlight your customer service skills.
✨Be Ready for Teamwork Questions
Since teamwork is key in this role, prepare to discuss your experiences working in a team. Think of specific examples where you collaborated effectively, especially in busy environments. This will show that you're flexible and can thrive in a dynamic setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team supports each other. This shows your eagerness to learn and grow within the company, which is something they value.