As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them - Turn negative customer situations into positive outcomes - Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store - Take personal responsibility for operating in a safe and legally compliant way - Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require, As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English,
- Team Working
- Organisation Skills
- We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £13.10
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits,
- Wage: £12,262 a year, Find the best degree, higher, and advanced apprenticeships across the UK. Fast-track your career, earn a competitive wage, and gain debt-free qualifications.
Customer Service Practitioner in Tamworth employer: B&Q plc
B&Q Royal Tunbridge Wells is an excellent employer, offering a supportive work culture where every team member is valued and encouraged to grow. With competitive salaries, generous holiday entitlements, and a focus on customer satisfaction, employees can thrive in a dynamic environment that prioritises both personal and professional development.
