At a Glance
- Tasks: Help customers improve their homes with expert advice and support.
- Company: Join a diverse team at B&Q, where everyone belongs.
- Benefits: Enjoy competitive pay, generous holidays, and wellness perks.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be the go-to person for home improvement and inspire others.
- Qualifications: Friendly, eager to learn, and passionate about helping customers.
The predicted salary is between 20000 - 25000 £ per year.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.
As a Customer Advisor, you will become an expert advisor, an inspiration as well as a guide. You will get to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and ensuring your store looks great. You will have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn, and a little bit obsessed with home improvement.
- Friendly and outgoing, with a passion for helping others.
- Willing to expand your skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
As part of a great team, you will be valued for who you are. We are committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits:
We recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more! We also provide generous breaks to ensure you're refreshed and able to perform at your best.
Customer Advisor in Stretford employer: B&Q plc
B&Q plc in Wigan is an excellent employer that values its team members by providing comprehensive training and a supportive work environment. With flexible part-time shifts, a focus on exceptional customer service, and opportunities for personal growth in home improvement skills, employees can thrive while contributing to a vibrant store culture. Join us to be part of a team that takes pride in helping customers create their dream homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Stretford
✨Tip Number 1
Get to know the company! Before your interview, dive into B&Q's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will highlight your friendly and outgoing nature, which is exactly what they're looking for.
✨Tip Number 3
Show your passion for home improvement! Whether it's a DIY project or a favourite tool, share your enthusiasm during the interview. This will demonstrate that you're not just looking for a job, but that you truly care about helping others create their dream homes.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows that you're eager to learn and ready to be an active part of the B&Q community. Plus, it helps you figure out if this is the right fit for you!
We think you need these skills to ace Customer Advisor in Stretford
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge in this area. We want to see that you're not just looking for a job, but that you're genuinely excited about helping others create their dream homes.
Be Friendly and Approachable:Since the role is all about customer service, make sure your application reflects your friendly personality. Use a warm tone and include examples of how you've helped customers in the past. We’re looking for someone who can connect with our customers and make them feel valued!
Highlight Your Team Spirit:We love team players! In your application, mention any experiences where you’ve worked collaboratively with others. Whether it’s in a previous job or a group project, showing that you can work well in a team will definitely catch our eye.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at B&Q plc
✨Know Your Stuff About Home Improvement
Before the interview, brush up on common home improvement projects and products. Familiarise yourself with paint types, tools, and DIY techniques. This will not only show your passion but also help you connect with customers during the interview.
✨Show Off Your People Skills
As a Customer Advisor, you'll be interacting with various customers. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – this will highlight your friendly and outgoing nature.
✨Be Ready to Discuss Teamwork
Since teamwork is key in this role, come prepared with stories that showcase your ability to work well with others. Whether it’s collaborating on a project or helping a colleague, demonstrating your team spirit will resonate well with the interviewers.
✨Embrace Flexibility and Learning
The job requires flexibility with working hours and a willingness to learn new skills. Be ready to discuss your adaptability and any experiences where you’ve successfully learned something new or adjusted to changes in your work environment.
