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- Tasks: Help customers by picking and preparing their orders efficiently and safely.
- Company: B&Q is dedicated to helping customers create homes they love with expert advice and quality products.
- Benefits: Enjoy flexible hours, generous holidays, shopping discounts, and a supportive team environment.
- Why this job: Join a diverse team where your contributions matter and make a real impact on customer satisfaction.
- Qualifications: Must be organised, willing to learn, and able to lift up to 25kg.
- Other info: Flexible shifts available, including weekends and evenings; training provided for company-specific equipment.
What\’s the job?
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a Store to Home Picker and you\’ll be a big part of this.
You\’re a confident and friendly communicator, comfortable building relationships and sharing product knowledge with customers face to face and over the phone. Efficiency and safety will be vital of course but your real focus will be the customer, either supporting their ideas on the shop floor or working to a one hour click and collect service.
What we need:
You\’re an organised and analytical thinker, and you know how to prioritise your time and keep things simple. We provide courier, click and collect and home delivery services and products can range from tins of paint to bags of compost or hot tubs, so you\’ll be comfortable with some heavy lifting. Being agile and flexible is important to the success of this role. You\’ll be happy to expand your skills by using new technology and learning new ways of working. And you\’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What\’s in it for me?
As part of a great team, you\’ll be valued for who you are. We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you\’re refreshed and able to perform at your best.
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Store to Home Picker employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store to Home Picker
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding their offerings will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully assisted customers in the past. This will highlight your ability to build relationships and provide excellent support.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts across various times, emphasising your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your readiness to learn new technology. Mention any previous experiences where you've quickly adapted to new systems or tools, as this aligns with the company's focus on training and development.
We think you need these skills to ace Store to Home Picker
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Store to Home Picker position. Highlight any relevant experience you have that aligns with the role.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the job. Emphasise your customer service skills, ability to handle heavy lifting, and any experience with technology or equipment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Store to Home Picker position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at B&Q plc
✨Show Your Customer Service Skills
As a Store to Home Picker, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and build relationships.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. During the interview, discuss how you prioritise tasks and manage your time efficiently. You might want to mention any tools or methods you use to stay organised.
✨Be Ready for Physical Challenges
Since the job involves handling heavy stock, it's important to show that you're physically capable and willing to lift items up to 25kg. You could mention any relevant experience or training that demonstrates your readiness for this aspect of the role.
✨Express Your Willingness to Learn
B&Q values adaptability and a willingness to learn new technology. Be sure to convey your enthusiasm for training on company-specific equipment and your openness to adapting to new ways of working.