At a Glance
- Tasks: Lead a dynamic team, ensuring smooth store operations and excellent customer service.
- Company: Join B&Q, a leader in home improvement with a supportive culture.
- Benefits: Enjoy competitive salary, bonuses, 6.6 weeks holiday, and great discounts.
- Other info: Opportunities for career growth and personal development await you.
- Why this job: Make a real impact by helping customers create their dream homes.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 52500 - 52500 £ per year.
As a store manager, I catch up with my direct reports and the store team, deliver news and updates, and make sure everything's OK. I lead by example, ensuring the store operates smoothly, stays compliant, and provides excellent customer service.
A day for me starts with a strong plan. I support the team to help customers book projects, manage store floor operations, and handle customer design solutions. I keep compliance, safety, and stock management in check, ensuring a great experience for trade customers.
Our Retail Management teams help every store lead and develop their teams so they can always put customers first.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they'll love. Join us as a Store Manager and you'll be a big part of this.
We want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation. If you require any additional support or adjustments to help you make an application, please contact us.
Rewards & Benefits- Discount card - Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
- Share plan - From just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher shareholder.
- Life assurance - If the worst should happen, Life Assurance ensures those close to you have some protection.
- Employee assistance programme - We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
We offer competitive salaries for all roles, and benchmark them, to ensure that we're getting it right. And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.
PensionYou’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.
MedicalWe have a number of medical benefits available depending on your role to help you and your family look after yourselves.
LeaveYou can enjoy 6.6 weeks’ leave, plus we’ll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.
Eye careWe pay for your eye test every two years. If you do require glasses, you’ll also get £50/€70 towards single focal lenses and frames too.
Cycling to work schemeOur cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.
Long serviceFor every 10 years up to 40 years' service we give extra annual leave and a cash payment.
Training & DevelopmentWhen you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we’re here to help you make the most of every opportunity.
Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life.
Accelerated Development Talent ProgrammesWe design programmes that help you practice your skills, learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you.
InductionOur induction programme gives new colleagues real insight into our business, our culture and helps you feel included from day one.
Store Manager employer: B&Q plc
At B&Q Trowbridge, we pride ourselves on being an exceptional employer that values every team member's contribution. With competitive salaries, generous benefits including a 20% discount, private medical insurance, and a robust pension scheme, we ensure our employees feel supported both personally and professionally. Our inclusive work culture fosters growth through comprehensive training and development programmes, empowering you to advance your career while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural. We want you to sound like yourself, not a robot! Think about how your experience aligns with the role of Store Manager and be ready to share specific examples.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the professional yet approachable vibe of the store. First impressions matter, so show up looking sharp and ready to lead by example.
✨Tip Number 4
Follow up after your interview with a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a fantastic fit for the Store Manager position!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Leadership Skills:As a Store Manager, we want to see how you lead by example. In your application, highlight any experiences where you've successfully managed a team or improved store operations. This will show us you're ready to take charge!
Be Customer-Focused:We pride ourselves on excellent customer service, so make sure to include examples of how you've gone above and beyond for customers in your previous roles. This will help us see that you share our values.
Keep It Clear and Concise:When writing your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your strengths quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at B&Q plc
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you answer questions about how you would manage operations and improve customer service.
✨Demonstrate Leadership Skills
As a Store Manager, leading by example is key. Prepare examples of how you've successfully led a team in the past, handled conflicts, or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for customers or implemented changes that enhanced their experience. This aligns perfectly with the company's focus on putting customers first.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store’s culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
