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- Tasks: Ensure the store is stocked and inspire customers to create their dream home.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Competitive pay, generous holidays, wellness support, and an award-winning pension scheme.
- Why this job: Be part of a team that values your input and creativity while making a real difference.
- Qualifications: Great communication skills, teamwork, and a willingness to learn new technologies.
- Other info: Flexible shifts available, including weekends and evenings, with excellent career growth opportunities.
The predicted salary is between 26400 - 27200 £ per year.
Part Time - 26.45 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £12.71 per hour at B&Q Northwich, increasing to £13.10 per hour from 1st April 2026.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Stock Flow Customer Advisor and you’ll be a big part of this.
What’s the job?: Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too - exploring new solutions and making decisions that will help grow our business, together.
What we need:
- A great communicator who can think clearly and make sound plans no matter how busy things get.
- You’re an organised and analytical thinker, and you know how to keep things simple.
- You also know how to work as a team - supporting your fellow colleagues and working through what you need to do, together.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?: As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Northwich employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Northwich
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do a mock interview. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your teamwork skills! During the interview, share examples of how you've worked well in a team. B&Q loves collaboration, so highlight your ability to support colleagues and tackle challenges together.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you figure out if B&Q is the right fit for you.
We think you need these skills to ace Customer Advisor in Northwich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role. Highlight your communication skills and teamwork experience, as these are key for us. Use examples from your past that show how you've excelled in similar situations.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and make sure your key skills and experiences are easy to spot. This helps us quickly see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&Q plc
✨Know the Company
Before your interview, take some time to research B&Q and their values. Understand their commitment to diversity and inclusion, as well as their focus on customer satisfaction. This will help you align your answers with what they stand for.
✨Show Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've effectively communicated in past roles, especially in busy situations. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Teamwork
B&Q values teamwork, so be ready to discuss your experiences working collaboratively. Think of specific instances where you supported colleagues or contributed to a team goal. Highlight your flexibility and willingness to adapt to different roles within a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new technology or how the team collaborates during busy periods. This shows your interest in the role and helps you understand if it’s the right fit for you.