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- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a diverse and inclusive team dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 27300 - 27300 £ per year.
Location: Milton Keynes
Salary: £13.10 per hour
Contract type: Contract
Employment: Full-time
Posted: 16 hours ago
Overview:
Full Time - 36.75 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 9pm-7am
UK Notional hourly rate £12.71 per hour (Inclusive of an £0.54 per hour, store specific location allowance) B&Q Milton Keynes Increasing to £13.10 per hour from 1st April 2026
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Milton Keynes employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your passion for customer service.
✨Tip Number 3
Dress the part! Even though it’s a casual environment, looking smart and presentable can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Advisor in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us see your enthusiasm for home improvement! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Be Friendly and Approachable: We want to know that you’re a people person! Use a warm and friendly tone in your application to reflect your outgoing nature. This will help us see how you’d fit into our team and connect with customers.
Highlight Your Teamwork Skills: Since teamwork is key in our environment, make sure to mention any experiences where you've successfully worked with others. This shows us that you can collaborate effectively and contribute to a positive workplace.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q plc
✨Know Your Stuff
Before the interview, brush up on home improvement basics and the products B&Q offers. Familiarise yourself with common customer queries and think about how you would respond. This will show your passion for the role and help you stand out.
✨Show Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will highlight your friendly and outgoing nature.
✨Flexibility is Key
Since the role requires working various shifts, be ready to discuss your availability. Show that you're adaptable and willing to work weekends and evenings. This demonstrates your commitment to being part of the team and meeting customer needs.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture or training opportunities. This shows your eagerness to learn and grow within the company, which aligns perfectly with what they’re looking for in a candidate.