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- Tasks: Engage with trade members, recommend products, and deliver exceptional customer service.
- Company: Join B&Q, a leader in home improvement with a supportive team culture.
- Benefits: Earn £12.71 per hour, enjoy flexible shifts, and gain valuable experience.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Part-time role with opportunities for growth and learning.
The predicted salary is between 10 - 16 £ per hour.
Location: Chesterfield, Derbyshire
Hourly rate: £12.71 per hour
Contract: Contract
Employment type: Part-time
Posted: 9 hours ago
Part time - 18.75 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Chesterfield
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a TradePoint Customer Advisor and you'll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
What’s the job?
The heart of the Tradepoint counter, you'll deal with all kinds of trade members every day. You'll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you're in the best position to recommend the right products and services for them.
What we need
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you've got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings.
Customer Advisor in London employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their TradePoint services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with all sorts of trade members. Try role-playing common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've successfully worked in a team before. Highlighting your ability to collaborate will resonate well with the hiring managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the B&Q family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your communication skills and any experience you have in customer service or sales, as these are key for engaging with our TradePoint members.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've built relationships with customers or colleagues, as this is crucial for the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for the team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining us at B&Q!
How to prepare for a job interview at B&Q plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items or promotions will show your enthusiasm and readiness to engage with customers.
✨Practice Your Communication Skills
As a Customer Advisor, communication is key. Practice answering common interview questions out loud, focusing on how you can build relationships with customers. Use examples from past experiences where you successfully engaged with clients or resolved issues.
✨Show Your Team Spirit
Prepare to discuss how you work within a team. Think of examples where you collaborated with colleagues to achieve a goal or helped someone out. This will demonstrate that you’re not just a lone wolf but a team player who fits well into their culture.
✨Be Flexible and Open-Minded
Since the role requires working various shifts, be ready to express your flexibility during the interview. Share any previous experiences where you adapted to changing schedules or took on different roles, showing that you can handle the dynamic nature of the job.