At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and drive sales.
- Company: Join a diverse and inclusive team at B&Q, where everyone belongs.
- Benefits: Competitive salary, bonus scheme, wellness benefits, and generous holiday allowance.
- Other info: Be part of a supportive environment that values diversity and personal growth.
- Why this job: Make a real impact by shaping customer experiences and developing your team's careers.
- Qualifications: Strong leadership skills, passion for sales, and a customer-focused mindset.
The predicted salary is between 27900 - 34100 £ per year.
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they'll love.
Join us as a Sales & Service Team Manager and you'll lead and inspire our front end, showroom and Trade Point teams to drive sales through exceptional service.
What's the job?
In this role you will
- Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the 'Make Every Customer Count' agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, Trade Point + Front end to deliver exceptional service.
- Oversee safety, security + compliance routines across the store through your shift lead team.
What we need
Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience.
- In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
• Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and "do".
- Confident to agitate when needed and deliver feedback to all audiences.
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
What's in it for me?
As part of a great team, you'll be valued for who you are.
We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes
- Award-winning pension scheme
- Company Bonus Scheme
- Share Save options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
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Sales and Service Team Managers in Leatherhead employer: B&Q plc
B&Q plc is an exceptional employer that prioritises a supportive work culture and employee development, making it an ideal place for those looking to grow in their careers. With flexible working hours and a commitment to safety and customer satisfaction, employees enjoy a dynamic environment where their contributions are valued. Located in the heart of the UK, B&Q offers unique opportunities to engage with the community while being part of a team that drives operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Team Managers in Leatherhead
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales and Service Team Managers at B&Q plc, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including B&Q plc. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales and Service Team Managers. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales and Service Team Managers in Leatherhead
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for B&Q plc:When writing your cover letter, make sure to tailor your message specifically for B&Q plc. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at B&Q plc
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show B&Q plc that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show B&Q plc that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with B&Q plc’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
