At a Glance
- Tasks: Engage with trade customers and provide top-notch service to meet their needs.
- Company: Join B&Q, a diverse and inclusive team that values your individuality.
- Benefits: Earn £238.3 per week, enjoy holidays, discounts, and a great pension scheme.
- Other info: Gain valuable skills and work towards a Level 2 Customer Service qualification.
- Why this job: Kickstart your career in customer service while making a real impact.
- Qualifications: No prior experience needed, just a passion for helping others.
The predicted salary is between 6000 - 7000 € per year.
Posting date: 14 May 2026
Salary: £238.3 per week
Hours: Full time
Closing date: 13 June 2026
Location: DN4 8DG
Remote working: On-site only
Company: Lifetime Training
Job type: Apprenticeship
Job reference: VA/247266-37853
Summary
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Responsibilities
- Understanding our traders
- Identify the key difference between trade and retail customers and engage with them accordingly
- Take ownership of my TradePoint members, understand their needs, and always do the best for them
- Through conversation and ownership, I understand their business needs
- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
- Marketing consent
- Clearly understand the benefits for my TradePoint members to give marketing consent
- Confidence in explaining the benefits and gaining consent from my members
- Recruitment
- Understand the recruitment for new members to join TradePoint and implement these during recruitment
- Confidence in approaching and discussing the TradePoint proposition with any new potential member
- Set Up
- Create a clear, tidy and simple shopping journey for my members
- Consistently operate to the current trading and POS plan
- Service
- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
- Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
- Understand future and current jobs, to ensure I can recommend the best products and services to assist them
Benefits
- UK Notional hourly rate £12.71 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Career Pathway
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
B&Q TradePoint Customer Advisor Apprentice in Immingham employer: B&Q plc
At B&Q, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued for their unique contributions. As a TradePoint Customer Advisor Apprentice, you'll benefit from comprehensive training, a competitive salary, and a clear career pathway, all while enjoying perks like an award-winning pension scheme and shopping discounts. Join us in our commitment to diversity and community engagement, and take the first step towards a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land B&Q TradePoint Customer Advisor Apprentice in Immingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident when discussing how you can meet the needs of TradePoint members and showcase your customer service skills.
✨Tip Number 3
Be yourself! B&Q values diversity and wants to see the real you. Don’t be afraid to share your unique experiences and how they’ve shaped your approach to customer service. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace B&Q TradePoint Customer Advisor Apprentice in Immingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your interests or experiences that relate to the role.
Tailor Your Application:Make sure to tailor your application specifically for the B&Q TradePoint Customer Advisor Apprentice role. Highlight any relevant experience or skills that match the job description, especially around customer service and understanding trader needs.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&Q plc
✨Know Your Customers
Before the interview, brush up on the differences between trade and retail customers. Understanding their unique needs will help you demonstrate your ability to engage effectively with both types of clients during the interview.
✨Showcase Your Communication Skills
Practice explaining the benefits of TradePoint membership clearly and confidently. You might be asked how you would approach potential members, so having a few examples ready can really set you apart.
✨Demonstrate Ownership
Be prepared to discuss how you would take ownership of your responsibilities. Think of specific scenarios where you’ve successfully managed tasks or resolved issues, as this shows your proactive attitude.
✨Engage with Enthusiasm
During the interview, show your passion for customer service. Engage in conversation and express your eagerness to build relationships with TradePoint members, as this aligns perfectly with the role's focus on service and member satisfaction.
