At a Glance
- Tasks: Guide customers in home improvement projects and drive sales while keeping the store looking great.
- Company: Join a leading home improvement retailer committed to customer satisfaction.
- Benefits: Competitive salary, generous holidays, shopping discounts, and wellbeing benefits.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Be part of a team that helps customers create homes they'll love.
- Qualifications: Friendly, eager to help, and passionate about home improvement.
The predicted salary is between 22000 - 26000 £ per year.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.
Responsibilities:
- Become an expert advisor, guiding customers and understanding each home improvement project.
- Drive sales while managing stock, setting up displays, and ensuring the store looks great.
- Receive training in paint‑mixing and cutting timber to enhance service delivery.
- Deliver excellent customer service as the main aim of the role.
Requirements:
- Friendly, outgoing and genuinely eager to help others.
- Passionate about home improvement, quick to learn new skills and adopt new technology.
- Strong teamwork abilities and flexible to work a rota that includes weekends, evenings and bank holidays.
Diversity & Inclusion:
We are committed to making B & Q more diverse and representative of the communities we serve, so everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits:
- Competitive salary.
- Employer‑sponsored pension scheme.
- ShareSave options.
- 6.6 weeks holiday.
- Payroll giving.
- Employee Assistance Programme.
- Shopping discounts and colleague wellbeing benefits.
- Generous breaks to keep you refreshed and performing at your best.
Customer Advisor in Great Yarmouth employer: B&Q plc
At B&Q, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. As a Customer Advisor, you'll benefit from comprehensive training, generous holiday allowances, and a commitment to diversity and inclusion, ensuring you feel valued and supported in your role. With opportunities for personal growth and a range of employee benefits, including shopping discounts and wellbeing initiatives, B&Q is dedicated to helping you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Great Yarmouth
✨Tip Number 1
Get to know the company inside out! Research B&Q's values, products, and services. This way, when you chat with them, you can show off your passion for home improvement and how you can help customers create their dream spaces.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with common scenarios you might face as a Customer Advisor. The more you practice, the more confident you'll feel during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Advisor in Great Yarmouth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for home improvement shine through! We want to see that you genuinely care about helping customers create their dream spaces.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. We love seeing how you can bring value to our team!
Be Personable:Remember, we’re looking for friendly and outgoing individuals. Use a conversational tone in your application to reflect your personality and show us how you connect with others.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at B&Q plc
✨Know Your Stuff
Familiarise yourself with home improvement trends and products. Being able to discuss popular items or recent innovations will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your People Skills
As a Customer Advisor, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone out.
✨Be Ready to Learn
Since the role involves training in specific skills like paint-mixing and timber cutting, express your eagerness to learn. Share any experiences where you quickly picked up new skills or technologies, as this will demonstrate your adaptability.
✨Embrace Team Spirit
Teamwork is key in this role, so come prepared with examples of how you've successfully worked in a team. Highlight your flexibility and willingness to support your colleagues, especially during busy periods like weekends and holidays.
