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For Companies At a Glance
- Tasks: Become a home improvement expert while helping customers with their projects.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy competitive pay, generous holidays, wellness programs, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available; support for application adjustments provided.
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7am – 10pm
UK Notional hourly rate £12.21 per hour
B&Q Wellingborough
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this. What’s the job?:
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim. What we need::
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. What’s in it for me?:
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarize yourself with home improvement products and trends. Being knowledgeable about the latest tools, materials, and techniques will help you connect with customers and provide them with valuable advice.
✨Tip Number 2
Practice your customer service skills. Since this role emphasizes great customer service, consider role-playing scenarios with friends or family to enhance your ability to engage and assist customers effectively.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Highlight your willingness to work weekends, evenings, and bank holidays, as this is crucial for the role and shows your commitment to the team.
✨Tip Number 4
Show enthusiasm for learning new skills. Mention any previous experiences where you quickly adapted to new technologies or processes, as this will demonstrate your eagerness to grow within the company.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Customer Advisor at B&Q. Highlight your customer service skills and any relevant experience in your application.
Show Your Passion for Home Improvement: In your cover letter, express your enthusiasm for home improvement. Share any personal experiences or projects that demonstrate your interest and knowledge in this area.
Highlight Teamwork and Flexibility: Make sure to mention your ability to work well in a team and your flexibility regarding shifts. This is important for a role that requires working evenings and weekends.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Use keywords from the job posting to ensure your application stands out.
How to prepare for a job interview at B&Q plc
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what the company values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment and support your colleagues.
✨Embrace Flexibility and Adaptability
The job requires working various shifts, including weekends and holidays. Show your willingness to be flexible with your schedule and share any previous experiences where you adapted to changing circumstances in a work setting.
