Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with home improvement projects and provide expert advice.
- Company: Join a friendly team dedicated to transforming homes and lives.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Other info: Great team spirit with opportunities for personal growth.
- Why this job: Be the go-to person for customers and make a real difference in their homes.
- Qualifications: Eager to learn, friendly, and passionate about home improvement.
The predicted salary is between 20000 - 25000 £ per year.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.
As a Customer Advisor, you’ll become an expert advisor and an inspiration as well as a guide. You’ll get to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand your skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are.
Customer Advisor employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to help customers. Role-playing with a friend can be a fun way to prepare for those tricky questions about handling difficult situations.
✨Tip Number 3
Show off your passion for home improvement! Bring examples of projects you've worked on or ideas you have for improving spaces. This will not only impress them but also highlight your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge in this area. We want to see that you’re not just looking for a job, but that you genuinely care about helping others create their dream homes.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that align with what we’re looking for, like teamwork, customer service, and flexibility. A tailored application shows us that you’ve done your homework and are serious about joining our team!
Be Friendly and Approachable: Your written application is your first chance to show us your personality! Use a friendly tone and be approachable in your writing. We’re looking for someone who can connect with customers, so let that shine through in your words. A warm and inviting application will definitely catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there. We can’t wait to see your application come through!
How to prepare for a job interview at B&Q plc
✨Know Your Stuff
Before the interview, brush up on home improvement trends and products. Familiarise yourself with common customer queries and solutions. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Customer Advisor, your ability to engage with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone out.
✨Be Ready to Learn
Express your eagerness to learn new skills, especially around paint-mixing and timber cutting. Mention any previous experiences where you quickly picked up new tasks or technologies, as this will highlight your adaptability.
✨Team Player Vibes
Since teamwork is essential, be prepared to discuss how you work well with others. Share stories that demonstrate your flexibility and willingness to support your colleagues, especially during busy periods like weekends and holidays.