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- Tasks: Engage with trade members, recommend products, and build strong relationships.
- Company: Join a diverse team at B&Q, committed to inclusion and community.
- Benefits: Competitive pay, generous holidays, wellness support, and shopping discounts.
- Why this job: Make a real impact by helping trade members thrive in their businesses.
- Qualifications: Great communication skills and a passion for teamwork.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 12 - 16 £ per hour.
Location: Huddersfield
Salary: £12.71 per hour
Contract: Contract
Hours: Part-time
What’s the job?
The heart of the TradePoint counter, you'll deal with all kinds of trade members every day. You'll take ownership of your TradePoint members and get to know them and their business through great conversations, meaning you're in the best position to recommend the right products and services for them.
What we need
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers, and you've got an eye for new business opportunities. You'll love helping your trade members get great value for themselves and their clients, through promotions and signing up for our trade loyalty scheme. You'll be happy to continuously develop your skills through training and by learning from others. You're happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to connect with trade members easily. Try role-playing with a friend or family member to get comfortable with different scenarios you might face during the job.
✨Tip Number 3
Be ready to showcase your flexibility. Since the role involves working weekends and evenings, be prepared to discuss your availability and how you can adapt to the team's needs. This shows you're a team player and ready to pitch in!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit you as well. Let's get you that job!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in building relationships with customers. This will show us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&Q plc
✨Know Your Trade
Before the interview, brush up on the products and services that the company offers. Being able to discuss specific items or promotions will show your enthusiasm and understanding of the role.
✨Show Off Your Communication Skills
As a Customer Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate common interview questions and responses.
✨Demonstrate Team Spirit
Be ready to share examples of how you've worked effectively in a team. Highlight situations where you’ve collaborated with colleagues to achieve a common goal, as this will resonate well with the interviewers.
✨Emphasise Flexibility and Adaptability
Since the role requires working varied hours, be prepared to discuss your availability and willingness to adapt. Share experiences where you successfully adjusted to changing circumstances or took on new challenges.
