Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a home improvement expert while assisting customers with their projects.
- Company: B&Q is dedicated to helping customers create homes they love.
- Benefits: Enjoy competitive pay, generous holidays, wellness perks, and a supportive team environment.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: A friendly attitude, eagerness to learn, and a passion for home improvement are essential.
- Other info: Flexible shifts available, including weekends and evenings, on a fixed-term contract.
Overview
Customer Advisor Part time – 11.25 hours per week. 3 Month Fixed Term Contract. Shifts available Monday – Sunday, 6.00am – 20.15pm. UK Notional hourly rate £12.71 per hour. B&Q Fareham
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a Customer Advisor and you\’ll be a big part of this.
What’s the job?
Join our team, and you\’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You\’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you\’ll be right at home with us. You\’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You\’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
For support during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#J-18808-Ljbffr
Customer Advisor employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills during the interview. Think of examples from previous experiences where you went above and beyond to assist a customer, as this aligns perfectly with the role of a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the position requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn new skills, such as paint-mixing and timber cutting. Highlighting your enthusiasm for training and development can set you apart from other candidates who may not show the same level of interest.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to help others and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and customer service. Mention specific examples of how you've helped customers in the past and express your eagerness to learn and grow within the company.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at B&Q plc
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with the role of a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to help a customer, as this will showcase your ability to connect with customers and meet their needs.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, be prepared to talk about your experiences working in a team. Highlight how you contribute to a positive team environment and how you handle challenges collaboratively.
✨Familiarise Yourself with the Company Values
Research B&Q's values and mission statement before the interview. Understanding their commitment to diversity, inclusion, and customer satisfaction will allow you to align your answers with what they value most in their employees.