At a Glance
- Tasks: Engage with trade members, recommend products, and deliver exceptional customer experiences.
- Company: Join a diverse team at B&Q, committed to improving homes and communities.
- Benefits: Competitive salary, generous holiday, pension scheme, and shopping discounts.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for teamwork.
The predicted salary is between 25470 - 31130 £ per year.
We believe anyone can improve their home to make life better.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love.
Join us as a Trade Point Customer Advisor and you'll help deliver a great experience for our Trade Point members by engaging, listening & selling the right products & services.
What's the job?
The heart of the Tradepoint counter, you'll deal with all kinds of trade members every day.
You'll take ownership of your Trade Point members & get to know them & their business through great conversations meaning you're in the best position to recommend the right products and services for them.
What we need
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
You adjust your approach in different situations, you know how to build relationships with customers & you've got an eye for a new business opportunities.
You'll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
You'll be happy to continuously develop your skills through training and by learning from others.
You're happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
As part of a great team
You'll be valued for who you are.
We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits
As well as a competitive salary, our benefits package includes an award-winning pension scheme, Share Save options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
- We also provide generous breaks to make sure you're refreshed and able to perform at your best.
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Customer Advisor - TradePoint in Chester employer: B&Q plc
B&Q plc in Wigan is an excellent employer that values its team members by providing comprehensive training and a supportive work environment. With flexible part-time shifts, a focus on exceptional customer service, and opportunities for personal growth in home improvement skills, employees can thrive while contributing to a vibrant store culture. Join us to be part of a team that takes pride in helping customers create their dream homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at B&Q plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like B&Q plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - TradePoint in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to B&Q plc:Your cover letter is your chance to shine! Tell us why you want to work at B&Q plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at B&Q plc!
How to prepare for a job interview at B&Q plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
