At a Glance
- Tasks: Partner with managers to enhance B&Q installations and support store teams.
- Company: Join a leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, generous holiday, and an award-winning pension scheme.
- Other info: Field-based role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives by improving their homes.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
From £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working. Field-Based (North West/North Wales) + CAR PROVIDED BY USA full driving license is required, as the role will require you to be mobile across the North West England and North Wales regions of our store estate.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love.
Role Purpose
To partner the Regional Managers to support the delivery of B&Q installations service strategy in supporting, educating and coaching store leadership teams.
Key Accountabilities / Responsibilities
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have a regular discussion with Regional Managers and Unit Managers using data and insights to help identify trends in the installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
- Support stores with data lead insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal
- Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
Qualifications / Desired Skills
- In depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints
- Ability to identify and solve problems
- Excellent communication skills
- Financial and business acumen
- Leading change
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills
- Good level of skill in Microsoft Office /Teams/ SharePoint
- Organised and efficient
- Takes Responsibility
- Excellent level of engagement and influencing skills
- Excellent level of attention to detail
Benefits
As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
Installations Partner in Burnley employer: B&Q plc
As an Installations Partner at B&Q, you will join a dynamic team dedicated to enhancing customer experiences while enjoying a competitive salary and an extensive benefits package, including an award-winning pension scheme and generous holiday allowance. Our supportive work culture fosters collaboration and personal growth, providing ample opportunities for professional development and the chance to make a meaningful impact across the North West England and North Wales regions.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at B&Q or similar companies. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research B&Q's installations strategy and think about how your experience aligns with their goals. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on your communication skills and how you can demonstrate your problem-solving abilities, especially in customer service scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be awesome for the job!
We think you need these skills to ace Installations Partner in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Installations Partner role. Highlight your experience in the installation industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at StudySmarter. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills:Since this role involves working closely with various teams, make sure to showcase your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively engage with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at B&Q plc
✨Know Your Stuff
Make sure you brush up on your knowledge of the installation industry. Understand the key trends, challenges, and innovations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Build Relationships
Since the role involves partnering with Regional Managers and store teams, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with others in the past to achieve common goals.
✨Data-Driven Insights
Be ready to discuss how you can use data to identify trends and improve performance. Think of specific instances where you've used data to solve problems or enhance service delivery. This will highlight your analytical skills and business acumen.
✨Showcase Your Coaching Skills
As coaching is a big part of this role, prepare to talk about your experience in developing others. Share examples of how you've trained or mentored colleagues, and be ready to discuss your approach to building confidence and knowledge in a team.
