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- Tasks: Engage with trade members, recommend products, and deliver exceptional customer experiences.
- Company: Join a diverse team at B&Q, committed to improving homes and lives.
- Benefits: Competitive salary, generous holiday, wellness perks, and an award-winning pension scheme.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for building relationships.
The predicted salary is between 22000 - 26000 £ per year.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a TradePoint Customer Advisor and you'll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you'll deal with all kinds of trade members every day. You'll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you're in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you've got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
Diversity and Inclusion:
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits:
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor - TradePoint in Brierfield employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Brierfield
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching TradePoint and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members daily. Try role-playing with a friend or family member to get comfortable with discussing products and services.
✨Tip Number 3
Show off your relationship-building skills! Think of examples from your past experiences where you've successfully built rapport with customers or colleagues. This will demonstrate your ability to connect with TradePoint members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining the TradePoint team.
We think you need these skills to ace Customer Advisor - TradePoint in Brierfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping customers and your love for home improvement.
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role. Highlight your communication skills and any experience you have in building relationships with customers. We’re looking for someone who can connect with our TradePoint members!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you’ve used them in the past. Whether it’s a time you helped a customer find the perfect product or a situation where you identified a new business opportunity, we want to hear about it!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at B&Q plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit customers will show your enthusiasm and readiness to engage with trade members.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you listened to their needs and provided tailored solutions, as this will demonstrate your ability to build relationships.
✨Emphasise Teamwork
TradePoint values collaboration, so be ready to discuss your experiences working in teams. Share stories that highlight your flexibility and willingness to support colleagues, especially in busy environments or during peak times.
✨Demonstrate Your Adaptability
The role requires adjusting your approach based on different situations. Prepare to talk about instances where you've had to adapt your communication style or strategy to meet the needs of various customers or team dynamics.