At a Glance
- Tasks: Engage with trade customers and provide top-notch service to meet their needs.
- Company: Join B&Q, a diverse and inclusive team that values your individuality.
- Benefits: Earn £292.33 per week, enjoy 6.6 weeks holiday, and access shopping discounts.
- Other info: Gain a Level 2 Customer Service qualification and enjoy excellent career growth opportunities.
- Why this job: Kickstart your career in customer service while making a real impact in the community.
- Qualifications: No prior experience needed, just a passion for helping others and learning.
B&Q TradePoint Customer Advisor Apprentice
Job details
- Posting date: 17 September 2025
- Salary: £292.33 per week
- Hours: Full time
- Closing date: 17 October 2025
- Location: CT5 3QS
- Remote working: On-site only
- Company: Lifetime Training
- Job type: Apprenticeship
- Job reference: VA/245646-37853
Summary
As part of a great team, you\'ll be valued for who you are. We\'re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Responsibilities
- Understanding our traders:
- Identify the key difference between trade and retail customers and engage with them accordingly.
- Take ownership of my TradePoint members, understand their needs, and always do the best for them.
- Through conversation and ownership, I understand their business needs.
- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up).
- Marketing consent:
- Clearly understand the benefits for my TradePoint members to give marketing consent.
- Confidence in explaining the benefits and gaining consent from my members.
- Recruitment:
- Understand the requirements for new members to join TradePoint and implement these during recruitment.
- Confidence in approaching and discussing the TradePoint proposition with any new potential member.
- Set Up:
- Create a clear, tidy and simple shopping journey for my members.
- Consistently operate to the current trading and POS plan.
- Service:
- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day.
- Engage in conversation whenever possible to drive stronger relationship and understand my member\'s needs.
- Understand future and current jobs, to ensure I can recommend the best products and services to assist them.
Benefits
- UK Notional hourly rate £12.71 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
B&Q TradePoint Customer Advisor Apprentice employer: B&Q plc
At B&Q, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued for their unique contributions. As a TradePoint Customer Advisor Apprentice, you will benefit from comprehensive training, a competitive salary, and a range of employee perks including an award-winning pension scheme and shopping discounts, all while working in a vibrant community-focused setting that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land B&Q TradePoint Customer Advisor Apprentice
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like B&Q plc.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like B&Q plc. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace B&Q TradePoint Customer Advisor Apprentice
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at B&Q plc.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join B&Q plc and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at B&Q plc
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by B&Q plc. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at B&Q plc will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
