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For Companies At a Glance
- Tasks: Help customers with their home improvement projects and provide excellent service.
- Company: Join B&Q, a diverse and inclusive team in Burgess Hill.
- Benefits: Enjoy competitive pay, generous holidays, and shopping discounts.
- Why this job: Make a difference in customers' lives while learning new skills.
- Qualifications: Friendly, eager to learn, and a strong team player.
- Other info: Flexible shifts available, including weekends and evenings.
Overview
Customer Advisor
B&Q – Burgess Hill, West Sussex
Contract: Permanent | Employment type: Part-time | Location: Burgess Hill
Shifts available Monday – Sunday, 7.00am – 10.00pm
Salary: £13.25 per hour (Inclusive of an additional £0.54 per hour store location allowance)
- Location: Burgess Hill, West Sussex
- £13.25 per hour
- Permanent
- Part-time
What’s the job?
Join our team as a Customer Advisor and become an expert advisor and guide. You’ll get to know every customer and their home improvement projects. Responsibilities include sales, stock management, setting up displays, and keeping the store looking great. You may be trained in paint-mixing and cutting timber, but excellent customer service is your main aim.
What we need
We’re looking for someone who is happy to help, eager to learn, and passionate about home improvement. You should be friendly, outgoing, and enjoy helping others. You’ll be comfortable using new technology and adapting to new ways of working. You should be a strong team player and flexible to work on a rotating schedule that includes weekends, evenings and bank holidays.
What’s in it for me?
You’ll be part of a diverse team and valued for who you are. B&Q is committed to diversity and inclusion and offers a range of benefits, including:
- Competitive salary
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts and wellbeing benefits
- Generous breaks to help you stay refreshed
For recruitment adjustments during the application or interview process, please contact recruitment@b-and-q.co.uk.
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Customer Advisor employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Customer Advisor, you'll need to shine in helping customers. Role-play common scenarios with friends or family to boost your confidence and get comfortable with handling different types of customer interactions.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows respect for the opportunity and gives a great first impression. Plus, it helps you feel more confident!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for home improvement and helping others. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience in customer service or teamwork, and mention how you can contribute to our diverse team at B&Q. Specific examples can really help us see your fit!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if needed, and make sure to proofread for any typos or errors. A clean application shows attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at B&Q plc
✨Know Your Stuff
Before the interview, make sure you understand what being a Customer Advisor at B&Q involves. Familiarise yourself with their products and services, especially in home improvement. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
As a Customer Advisor, excellent customer service is key. Prepare examples of how you've helped customers in the past or resolved issues. Think about times when you went above and beyond to assist someone – this will demonstrate your friendly and outgoing nature.
✨Be Ready for Teamwork Questions
Since teamwork is essential in this role, be prepared to discuss your experiences working in a team. Think of specific situations where you collaborated effectively with others, and highlight your flexibility in adapting to different roles within a team.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training process for new hires or how the team celebrates successes. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.