At a Glance
- Tasks: Become a customer expert, guiding shoppers and enhancing their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal growth and a diverse workplace.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about helping others with home improvements.
The predicted salary is between 27300 - 27300 £ per year.
Part Time - 16 hours per week
Permanent Contract
Shifts available Monday - Sunday, 8.00am - 8.00pm UK
Notional hourly rate £13.10 per hour
B&Q Workington
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Workington employer: B&Q Limited
B&Q Workington is an excellent employer that values diversity and inclusion, ensuring every team member feels they belong. With a commitment to employee wellness, we offer a competitive salary alongside an award-winning pension scheme, generous holiday allowance, and various wellbeing benefits. Join us as a Checkouts Customer Advisor and enjoy a supportive work culture that encourages personal growth and development in the exciting world of home improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Workington
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their values. This will help you connect your own experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview.
✨Tip Number 3
Show your passion for home improvement! Whether it's DIY projects or just a love for creating beautiful spaces, let that enthusiasm shine through. It’ll show that you’re not just looking for any job, but this specific one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at B&Q. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Customer Advisor - Checkouts in Workington
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and how you can inspire customers.
Be Friendly and Approachable:Remember, we’re looking for someone who’s friendly and outgoing. Use a warm tone in your application to reflect your personality. This will help us see how you’d fit into our team and connect with customers.
Highlight Your Teamwork Skills:Since teamwork is key in our environment, make sure to mention any experiences where you’ve successfully worked as part of a team. We want to know how you collaborate and support others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with B&Q's products and services. Understand their home improvement ethos and think about how you can contribute to helping customers create their dream homes. This knowledge will show your enthusiasm and commitment.
✨Showcase Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. During the interview, highlight your experience in customer service and share examples of how you've gone above and beyond to help someone. Being friendly and approachable is key!
✨Flexibility is Key
B&Q values flexibility, so be prepared to discuss your availability for shifts, including weekends and evenings. Show that you're adaptable and willing to learn new skills, especially when it comes to using technology in the checkout process.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how B&Q supports diversity and inclusion. This shows your genuine interest in the role and the company culture.
