At a Glance
- Tasks: Engage with TradePoint members, recommend products, and provide excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 27300 - 27300 € per year.
Part Time - 13 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
Notional hourly rate £13.10 per hour
B&Q Whitstable
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor - TradePoint in Whitstable employer: B&Q Limited
At B&Q Whitstable, we pride ourselves on being an excellent employer that values diversity, inclusion, and employee wellbeing. As a TradePoint Customer Advisor, you'll be part of a supportive team where your contributions are recognised, and you'll have access to extensive training and development opportunities. With a competitive salary and a comprehensive benefits package, including generous holiday allowances and wellness initiatives, we ensure our employees feel valued and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Whitstable
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your adaptability. Think of examples where you've adjusted your approach in different situations. This will demonstrate your ability to build relationships and handle various customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at B&Q and ready to contribute to our mission of helping customers improve their homes.
We think you need these skills to ace Customer Advisor - TradePoint in Whitstable
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. We love seeing how you can connect with our TradePoint members!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items or promotions will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you’ve built relationships or resolved issues, as these stories will highlight your ability to connect with trade members.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to share experiences where you’ve collaborated effectively with colleagues. Highlight your flexibility and willingness to pitch in, especially during busy periods or when covering shifts.
✨Emphasise Your Adaptability
The job requires adjusting your approach based on different situations. Prepare to discuss how you’ve adapted to various customer needs or changes in the workplace. This will show that you can thrive in a dynamic environment like TradePoint.
