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- Tasks: Lead and motivate the checkouts team to deliver exceptional customer service.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, generous holidays, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact.
- Qualifications: Retail experience and strong problem-solving skills are essential; flexibility for varied shifts is required.
- Other info: We prioritise diversity and inclusion, ensuring everyone feels they belong.
The predicted salary is between 22000 - 28000 £ per year.
Full time - 36.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 6.00am - 10.00pm
£26,199.81 - £27,766.83
B&Q Thornbury
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Team Leader and you’ll be a big part of this.
What’s the job?
Great stores rely on great teams. You’ll help us develop both. Motivating, developing, and supporting every member of your checkouts team, you’ll provide them with everything they need to give our customers the very best. You’ll manage resources and lead by example when it comes to safety and customer service. You’ll also get creative – finding and taking opportunities to do things differently and make things better.
What we need:
- With bags of retail experience and the ability to really get the best out of people, you’ll feel right at home with us.
- You’re a brilliant problem solver – comfortable making decisions quickly and putting them into action.
- Positive and curious, you’re full of ideas about how to improve the customer and colleague experience.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Team Leader - Checkouts employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's values and customer service philosophy. Understanding their commitment to improving homes and customer experiences will help you align your answers during interviews and demonstrate that you're a great fit for the Team Leader role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and developed teams in previous roles. Be ready to discuss specific situations where you successfully improved team performance or customer satisfaction.
✨Tip Number 3
Research common challenges faced in retail checkouts and think about innovative solutions you could implement. Being able to discuss these ideas during your interview will highlight your problem-solving abilities and creativity.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, as the role requires availability on weekends and evenings. Showing that you're adaptable and willing to meet the needs of the business will make you a more attractive candidate.
We think you need these skills to ace Team Leader - Checkouts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and leadership skills. Emphasise any previous roles where you motivated or developed a team, as this is crucial for the Team Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team development. Share specific examples of how you've solved problems in a retail environment and improved customer experiences.
Showcase Your Flexibility: Mention your willingness to work varied shifts, including weekends and bank holidays. This shows that you are adaptable and ready to meet the demands of the role.
Highlight Your Problem-Solving Skills: Provide examples in your application of how you've made quick decisions in past roles. This will demonstrate your ability to handle challenges effectively, which is key for a Team Leader.
How to prepare for a job interview at B&Q Limited
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and support your team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to developing others and enhancing their performance.
✨Emphasise Problem-Solving Abilities
The role requires quick decision-making and effective problem-solving. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them, highlighting your thought process and the outcomes.
✨Demonstrate Customer Focus
B&Q values customer service highly. Prepare to share instances where you've gone above and beyond for customers, showcasing your commitment to improving their experience and how you can instil this in your team.
✨Be Open to Learning and Adaptability
With the emphasis on using new technology and methods, express your willingness to learn and adapt. Share experiences where you've embraced change or learned new skills, illustrating your flexibility and curiosity.
