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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, with opportunities for personal growth and team collaboration.
The predicted salary is between 12 - 13 £ per hour.
Part Time - 16 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £12.71 per hour (Inclusive of an £0.27 per hour, store specific location allowance)
Increasing to £13.10 per hour from 1st April 2026
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Swindon employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Swindon
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with a friend or family member. Focus on common questions for customer service roles, like how you would handle difficult customers or what great service means to you. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to share your passion for home improvement and helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the B&Q family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Advisor in Swindon
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for creating a great home environment.
Tailor Your Application: Make sure to customise your application to match the Customer Advisor role. Highlight relevant skills and experiences that align with what we’re looking for, like teamwork and customer service.
Be Friendly and Approachable: Since we value great customer service, use a friendly tone in your application. Show us that you’re someone who enjoys helping others and can connect easily with customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with B&Q.
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, make sure you understand what being a Customer Advisor at B&Q entails. Familiarise yourself with home improvement products and services. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Advisor, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will highlight your friendly and outgoing nature.
✨Be Ready to Learn
B&Q values eagerness to learn, especially regarding new technologies and skills like paint-mixing and timber cutting. During the interview, express your enthusiasm for learning and adapting to new tasks. This will demonstrate that you're a great fit for their team-oriented environment.
✨Flexibility is Key
The role requires working various shifts, including weekends and evenings. Be prepared to discuss your availability and willingness to work on a flexible schedule. Showing that you're adaptable will make you stand out as a candidate who can meet the demands of the job.