At a Glance
- Tasks: Support customers with their online orders and ensure a smooth collection experience.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy competitive pay, bonuses, discounts, and wellness support.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
- Why this job: Be part of a team that helps customers create homes they love.
- Qualifications: Friendly, eager to learn, and great at teamwork or working independently.
The predicted salary is between 13.1 - 13.1 £ per hour.
Full Time & Part Time contracts available from 22-33 hours per week.
6 Month Fixed Term Contract. Working 12 hour shifts between Monday - Sunday, 7am-7pm UK. Notional hourly rate £13.10 per hour. You will be based at our B&Q Swansea store. Each day you will be transported by a company vehicle to the Tesco Extra in Haverfordwest, and provide our new concept collection facility for our Click & Collect customers.
Training start date from the end of June. We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor in our B&Q Collect Trial and you’ll be a big part of this.
What's the job?
- Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
- Overseeing the transport of stock to and from the site. This may take up to 2 hours each way.
- Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
- Working with colleagues across your buddy store and GXO to ensure customer orders and returns are fulfilled seamlessly.
- Using digital systems and devices to manage stock and process orders.
- Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. This role includes working alone or with one other person so you’re great at working in a team but can also be relied on to work alone for most of the day. This role involves working up to 12-hour shifts, so you’ll be flexible enough to work longer shifts on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - B&Q Collect in Swansea employer: B&Q Limited
At B&Q, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Customer Advisor in our B&Q Collect Trial at the Swansea store, you'll enjoy competitive pay, a comprehensive benefits package, and opportunities for professional development while making a meaningful impact on our customers' home improvement journeys. Join us to be part of a team that celebrates your individuality and prioritises your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - B&Q Collect in Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at B&Q Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like B&Q Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - B&Q Collect in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to B&Q Limited:Your cover letter is your chance to shine! Tell us why you want to work at B&Q Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at B&Q Limited!
How to prepare for a job interview at B&Q Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
