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- Tasks: Engage with trade members, recommend products, and provide excellent customer service.
- Company: Join B&Q, a leader in home improvement with a supportive team culture.
- Benefits: Earn £12.71 per hour, enjoy flexible shifts, and develop your skills.
- Why this job: Make a real difference in customers' lives while building valuable relationships.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Part-time role with opportunities for growth and learning.
The predicted salary is between 12 - 13 £ per hour.
Part time - 10 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm (Mainly weekends)
UK Notional hourly rate £12.71 per hour
B&Q Sunderland
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings.
Customer Advisor - TradePoint in Sunderland employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching TradePoint and B&Q. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've successfully worked in a team before. Highlight your flexibility and willingness to pitch in wherever needed, especially during busy periods like weekends.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, you’ll be one step closer to joining the TradePoint family!
We think you need these skills to ace Customer Advisor - TradePoint in Sunderland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. This shows us you’re genuinely interested in the role!
Be Specific About Your Skills: Don’t just say you’re a great communicator; give us examples! Mention situations where you’ve successfully built relationships with customers or colleagues. This helps us understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at B&Q Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and knowledge, making you stand out.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve built relationships or resolved issues, as these stories will demonstrate your ability to connect with trade members.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to share experiences where you’ve collaborated effectively with colleagues. Highlight your flexibility and willingness to support others, especially in a busy environment like TradePoint.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
