At a Glance
- Tasks: Drive retail transformation and simplify processes for better colleague and customer experiences.
- Company: Join a diverse team at B&Q, committed to making homes better.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Hybrid working model with a focus on diversity and inclusion.
- Why this job: Shape the future of retail while empowering teams and enhancing customer satisfaction.
- Qualifications: Experience in project management and leading multi-disciplinary teams required.
The predicted salary is between 52000 - 59000 £ per year.
Overview
Permanent £52,000 - £59,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week in the office) Southampton, Store Support Office.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Store Transformation Development Manager and you’ll be a big part of this.
Role Purpose: A future shaping role driving retail transformation at pace. You translate strategy into clear, actionable change for stores, simplifying complexity, lifting colleague experience and delivering strong operational and customer outcomes through sharp execution and collaboration.
What's the job?
- Strategy & Planning: Develop and articulate clear, insight-driven strategies that shape the future direction of our store estate. Ensure that strategic priorities are aligned with the needs of customers, colleagues, commercial objectives, and operational requirements.
- Program Delivery: Oversee the entire delivery process from initial concept through to rollout. Establish key performance indicators (KPIs) and governance frameworks, ensuring that execution is safe, consistent, and effective across all areas.
- Stakeholder Leadership & Communication: Serve as a visible and credible leader throughout the transformation process. Build alignment and provide clarity across all teams, effectively communicating the vision and progress of transformation initiatives.
- Colleague Empowerment: Provide store teams with the necessary tools, training, and support to confidently and safely implement sustainable change. Empower colleagues to embrace transformation and contribute to its success.
- Risk, Safety & Operational Excellence: Apply insights and conduct thorough risk evaluations to ensure that every change initiative enhances compliance, safety, and operational performance within stores.
- Performance Tracking & Insight: Continuously monitor performance and measure the impact of transformation programs. Use these insights to drive ongoing improvements and optimize outcomes across all initiatives.
- Operational Effectiveness: Take ownership of continuous improvement and business processes across key operational areas, ensuring end-to-end effectiveness and efficiency in store operations.
Key Business Relationships:
- Store Transformation Development Lead
- Retail Leadership
- Technology teams
- Asset Protection central team
- Store Implementation team
- Other Retail Operations colleagues
- Other key project stakeholders
What we need:
- Project Management experience in a transformation or operational change context.
- Proven success leading complex, multi‑disciplinary teams (Commercial, Marketing, Finance, HR, Retail Change, Stores, Omnichannel, etc.) to deliver change that lands first time.
- Strong ability to simplify complexity and design clear, scalable solutions for multi‑site retail.
- Ability to build confidence and influence senior leaders to unlock progress and remove barriers.
- Strong financial awareness, including benefits modelling and cost tracking.
- Skilled in coaching others, adapting leadership style, and building high‑trust relationships across the organisation.
- Customer‑centric mindset with an instinct for balancing colleague experience, operational execution and commercial goals.
- Proficient in Excel, PowerPoint, Monday.com, Co‑pilot and related PM tools.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Store Transformation Development Manager employer: B&Q Limited
At B&Q, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions diversity and inclusion while empowering our employees to thrive. As a Store Transformation Development Manager based in our Southampton Store Support Office, you will enjoy a competitive salary alongside an impressive benefits package, including generous holiday allowance, a robust pension scheme, and opportunities for professional growth within a supportive team environment. Join us in shaping the future of retail transformation, where your contributions will be valued and recognised, making a meaningful impact on both our colleagues and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Store Transformation Development Manager
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news about their store transformations. This will help us tailor our conversations and show that we’re genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to transformation and project management. We should also think of examples from our past experiences that showcase our skills in leading teams and delivering change.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and remind them of our enthusiasm for the role. Plus, it shows we’re proactive and keen to join their team!
We think you need these skills to ace Store Transformation Development Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Store Transformation Development Manager role. Highlight your project management experience and how it aligns with our vision of driving retail transformation at pace.
Showcase Your Leadership Skills:We want to see how you've led complex, multi-disciplinary teams in the past. Share specific examples that demonstrate your ability to simplify complexity and influence senior leaders to drive change.
Be Customer-Centric:Remember, we’re all about creating a home our customers will love. In your application, emphasise your customer-centric mindset and how you balance colleague experience with operational execution and commercial goals.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of our store estate.
How to prepare for a job interview at B&Q Limited
✨Know Your Strategy
Before the interview, dive deep into the company's strategy and how it aligns with the role of Store Transformation Development Manager. Be ready to discuss how you can translate strategic priorities into actionable plans that enhance customer and colleague experiences.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully led complex, multi-disciplinary teams through transformation projects. Highlight your ability to simplify complexity and deliver results on time, as this will resonate well with the interviewers.
✨Communicate Effectively
Practice articulating your vision for transformation clearly and confidently. Since stakeholder leadership is key in this role, demonstrate your communication skills by explaining how you would build alignment and provide clarity across teams during the transformation process.
✨Emphasise Customer-Centric Mindset
Be ready to discuss how you balance operational execution with a focus on customer experience. Share insights on how you’ve empowered colleagues in previous roles to embrace change while keeping the customer at the heart of every decision.
