At a Glance
- Tasks: Create a brilliant online experience for customers and manage delivery orders.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Competitive pay, generous holiday, wellness support, and shopping discounts.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
- Why this job: Be part of a diverse team making a real impact in customers' lives.
- Qualifications: Strong organisational skills, problem-solving abilities, and a knack for communication.
Overview
Store to Home Administrator
Part Time - 18 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday - 7.00am - 10.00pm
UK Notional hourly rate £13.10 per hour
B&Q Darnley
We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they'll love. Join us as a Store to Home Administrator and you'll be a big part of this.
What's the job?
You'll create a brilliant experience for every local customer who orders our products online. Working within our Store to Home delivery hub, you'll be collaborating with your hub team to process online orders, manage stock, maintain an accurate database of products and delivery schedules - plus you'll be supporting colleagues across your store to answer customer queries. In short, you'll make sure our online customer experience and delivery service is the best it can be.
What we need:
A brilliant organiser, problem solver and communicator, you'll feel right at home with us as you'll be working closely with colleagues and most importantly, our customers. You're great at working with numbers and spreadsheets to maintain data accuracy, and even better at working with people. You'll be happy to expand your skills by using new technology and learning new ways of working. And you're flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at . If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
Store to Home Administrator employer: B&Q Limited
At B&Q Peckham, we pride ourselves on being an excellent employer that values diversity and inclusion, ensuring every team member feels they belong. As a Customer Advisor - Checkouts, you'll enjoy a supportive work culture with access to extensive training, wellness benefits, and a competitive salary, all while helping customers create their dream homes. Join us for a rewarding experience where your contributions are recognised and you can grow within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store to Home Administrator
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your organisational and problem-solving skills can enhance the customer experience at B&Q.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you’ve successfully worked with colleagues and customers in the past. Highlighting your communication skills will make you stand out as a great fit for the Store to Home Administrator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Store to Home Administrator
Some tips for your application 🫡
Show Your Organisational Skills:As a Store to Home Administrator, being organised is key! Make sure to highlight any experience you have with managing schedules or databases in your application. We want to see how you can keep things running smoothly!
Communicate Clearly:You’ll be working closely with customers and colleagues, so it’s important to showcase your communication skills. Use clear and concise language in your application to demonstrate that you can convey information effectively.
Emphasise Your Flexibility:Since the role involves working various shifts, let us know about your availability and willingness to adapt. Mention any previous experience working flexible hours to show you’re ready for the challenge!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the Store to Home Administrator role thoroughly. Familiarise yourself with the key responsibilities like processing online orders and managing stock. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
As a brilliant organiser, you'll need to demonstrate your ability to manage data and schedules effectively. Prepare examples from your past experiences where you've successfully organised tasks or solved problems. This will highlight your skills and make you stand out as a candidate.
✨Brush Up on Customer Service
Since you'll be interacting with customers, it's essential to showcase your communication skills. Think of scenarios where you've provided excellent customer service or resolved queries. Be ready to discuss how you would handle specific customer situations in the role.
✨Be Flexible and Open to Learning
The job requires flexibility and a willingness to learn new technologies. During the interview, express your enthusiasm for expanding your skills and adapting to new ways of working. This attitude will resonate well with the hiring team and show that you're a great fit for their dynamic environment.
