At a Glance
- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Flexible shifts available, with a commitment to diversity and inclusion.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 30000 - 30000 £ per year.
Part Time - 23.75 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £13.64 per hour (Inclusive of an £0.54 per hour, store specific location allowance)
B&Q Stevenage
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Stevenage employer: B&Q Limited
At B&Q Stevenage, we pride ourselves on being an excellent employer that values diversity, inclusion, and employee wellbeing. As a Customer Advisor, you'll enjoy a supportive work culture with access to extensive training opportunities, competitive benefits including a generous pension scheme and holiday allowance, and the chance to make a real impact in helping customers improve their homes. Join us and be part of a team that celebrates your individuality while providing the tools and support you need to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Stevenage
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your passion for home improvement. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! B&Q is looking for friendly and outgoing individuals, so let your true self shine during the interview. Share personal stories that highlight your teamwork and problem-solving skills, and don’t be afraid to show your enthusiasm for helping customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in Stevenage
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge in this area. We want to see how you can inspire our customers!
Tailor Your Application:Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that match what we're looking for, like teamwork and customer service. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Friendly and Approachable:Your written application should reflect your friendly personality. Use a warm and inviting tone, as if you’re chatting with a customer. This will help us see that you’re the kind of person who can connect with our customers and make them feel welcome.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, make sure you understand what being a Customer Advisor at B&Q entails. Familiarise yourself with home improvement products and services, as well as the company’s values. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your friendly and outgoing nature.
✨Flexibility is Key
B&Q requires team members who can work various shifts, including weekends and evenings. Be ready to discuss your availability and show that you're adaptable. Highlight any previous experience working in flexible roles to reinforce your willingness to fit into their schedule.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or the types of projects customers typically bring in. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
