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- Tasks: Lead shifts, ensure safety, and create a fantastic shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real difference in customers' lives.
- Qualifications: Passion for customer service, teamwork, and a keen eye for safety and detail.
- Other info: Join a diverse team that values inclusion and offers excellent career growth opportunities.
The predicted salary is between 27709 - 27709 £ per year.
Part Time - Weekends & one weekday
Permanent Contract - 19.5 hours per week
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q St Austell
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
What’s the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in St Austell employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in St Austell
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and show off your passion for customer service.
✨Tip Number 3
Show your leadership style! Think about examples from your past experiences where you've motivated a team or made decisions under pressure. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q team. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Lead in St Austell
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Highlight Teamwork Skills: As a Shift Lead, you'll be working closely with your team. Make sure to mention any experiences that showcase your ability to motivate and collaborate with others. We love a good team player!
Be Safety Conscious: Safety is key in our stores! In your application, include examples of how you've maintained a safe environment in previous roles. This shows us you're detail-oriented and responsible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it’s super easy!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. Think about examples from your past experiences that showcase your ability to lead a team and ensure a safe shopping environment.
✨Show Your Passion for Customers
B&Q is all about customer satisfaction, so be prepared to discuss how you prioritise customer needs. Share specific instances where you've gone above and beyond for customers or improved their experience. This will demonstrate your commitment to the role and align with their values.
✨Highlight Your Teamwork Skills
As a Shift Lead, you'll be working closely with colleagues. Be ready to talk about your teamwork experiences and how you motivate others. Discuss how you’ve successfully managed a team in the past, ensuring everyone is deployed effectively to enhance the customer experience.
✨Emphasise Safety Awareness
Safety is crucial in this role, so come prepared to discuss how you ensure compliance and safety in a retail environment. Share examples of how you've identified and addressed safety issues in previous roles, showing that you have an eye for detail and a proactive approach to maintaining a safe workplace.