At a Glance
- Tasks: Become a customer expert, guiding shoppers and enhancing their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal growth and a diverse workplace.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about helping others with home improvements.
The predicted salary is between 27000 - 28000 £ per year.
Part Time - 19 hours per week
Permanent Contract
Shifts available Monday - Sunday, 8.00am - 8.00pm
UK Notional hourly rate £13.10 per hour
B&Q Spalding Store
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What's the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor - Checkouts in Spalding employer: B&Q Limited
At B&Q, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Customer Advisor at our Spalding store, you'll enjoy competitive pay, generous holiday allowances, and a comprehensive benefits package designed to enhance your wellbeing and career development. Join us in creating inspiring home improvement experiences for our customers while being part of a team that truly cares about your success and happiness.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Spalding
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you can demonstrate your friendly and helpful nature. Role-play with a friend or family member to get comfortable with answering questions and resolving issues.
✨Tip Number 3
Be ready to share your passion for home improvement! Whether it’s a DIY project you’ve tackled or a product you love, showing your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to keep in touch with you throughout the process.
We think you need these skills to ace Customer Advisor - Checkouts in Spalding
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and how you can inspire customers.
Be Friendly and Approachable:Since customer service is key, make sure your application reflects your friendly personality. Use a warm tone and maybe even share a story about a time you helped someone out – it’ll show us you’re the right fit!
Highlight Your Team Spirit:We value teamwork, so don’t forget to mention your experience working in a team. Talk about how you collaborate with others and adapt to different situations, especially in a busy retail environment.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and passion for the role of Checkouts Customer Advisor!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff About Home Improvement
Brush up on your knowledge of home improvement projects and products. Familiarise yourself with common customer queries and solutions, as this will show your passion for the role and help you connect with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your friendly and outgoing nature that B&Q values.
✨Be Ready to Discuss Flexibility
Since the role requires working various shifts, be prepared to discuss your availability. Highlight your willingness to work weekends and evenings, showing that you're a team player who can adapt to the needs of the store.
✨Emphasise Teamwork and Learning
Talk about your experiences working in teams and your eagerness to learn new skills. Mention any technology or systems you've used before, as this will align with their focus on using new technology and expanding your skill set.
