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- Tasks: Lead shifts, ensure safety, and create a fantastic shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service and strong team leadership skills.
- Other info: Join a diverse team that values inclusion and personal growth.
The predicted salary is between 16600 - 20800 £ per year.
Part time Permanent Contract - 18.5 Hours per week
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q Shrewsbury
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
What’s the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Shrewsbury employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Shrewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or made decisions under pressure. This will demonstrate your ability to lead and make every customer count during your shift.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the B&Q team. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Lead in Shrewsbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for them.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant experience and skills that align with the Shift Lead role, so we can easily see why you’d be a great fit.
Tailor Your Application: Make sure to customise your application for B&Q. Use language from the job description and show us how your values align with our commitment to diversity and inclusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. Think about examples from your past experiences that showcase your ability to lead a team and ensure a safe shopping environment.
✨Show Your Passion for Customer Service
B&Q is all about creating a great experience for customers. During the interview, express your enthusiasm for customer service and share specific instances where you've gone above and beyond to help customers. This will demonstrate that you align with their values and are ready to take on the responsibility of leading a shift.
✨Highlight Your Teamwork Skills
As a Shift Lead, you'll be working closely with colleagues. Be prepared to discuss how you foster teamwork and motivate others. Share stories that illustrate your ability to collaborate effectively and create a positive work environment, as this is crucial for ensuring operations run smoothly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, safety protocols, and how B&Q supports its employees. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
