At a Glance
- Tasks: Support onboarding and admin tasks in B&Q’s Retail Media team to drive new revenue.
- Company: Join a diverse and inclusive team at B&Q, committed to improving homes.
- Benefits: Up to £28,000 salary, 6.6 weeks holiday, hybrid working, and wellness benefits.
- Other info: Dynamic work environment with a focus on diversity and personal wellbeing.
- Why this job: Be part of a newly formed team making a real impact on business growth.
- Qualifications: Strong communication skills, CRM experience, and proficiency in Excel required.
The predicted salary is between 28000 - 28000 £ per year.
Fixed Term Contract 6 months
Up to £28,000 p/a + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working (1 day per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as Retail Media Administrator and you’ll be a big part of this.
What's the job?
Working within B&Q’s Retail Media team to support the onboarding and set up of new accounts as well as the administrative duties to support our end-to-end processes. Utilising our internal systems and our ad tech platform to support the team and create reporting. This is a newly formed role as part of the recently launched Retail Media team. As part of the team, the activity you implement will drive a new revenue stream for B&Q, helping the business reach its overall growth targets. You will be professional and data-driven with a keen eye for detail and willing to support the wider team to deliver our goals.
- Manage email and Salesforce queries and triage to the right contact to resolve.
- Raise invoices using the manual invoicing tool for monthly activity.
- Track invoicing payments with finance and elevate to supplier/seller and partnership manager when overdue.
- Set up Media accounts for new merchants and suppliers.
- Manage wallet top up process and communicate with sellers/suppliers/KAMs and Partnership managers.
- Track wallet spend and summarise data to partnership managers and KAMs.
- Own CoreIQ onboarding and user setup.
- Sponsored product approvals in ad tech system.
- Create and share useful information to share with suppliers/sellers to support campaign optimisations and encourage spend through a monthly top tips newsletter.
- Daily activity reporting (manual spreadsheet fulfilment).
What we need:
- Strong written and verbal communication skills.
- Previous experience of using CRM tools ideally Salesforce.
- Strong attention to detail & organisation skills.
- Very proficient in using Microsoft Office specifically Excel.
- Experience of using mass communication tools such as mail merge.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Retail Media Administrator employer: B&Q Limited
At B&Q, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Retail Media Administrator in our Southampton Store Support Office, you'll enjoy a competitive salary alongside a comprehensive benefits package, including a generous pension scheme, hybrid working options, and ample holiday time, all while contributing to a team that drives innovation and revenue growth. Join us to be part of a company that truly cares about your wellbeing and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Media Administrator
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Media Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to B&Q Limited:Don’t forget to personalise your application for B&Q Limited! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at B&Q Limited
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that B&Q Limited offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at B&Q Limited and contribute positively during your temporary stint.
