At a Glance
- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Flexible shifts available, with a commitment to diversity and inclusion.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 28800 - 28800 € per year.
Part Time - 25 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
Notional hourly rate £13.91 per hour (Inclusive of an £0.81 per hour, store specific location allowance)
B&Q Redhill
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What's the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Redhill employer: B&Q Limited
At B&Q Redhill, we pride ourselves on being an exceptional employer that values diversity, inclusion, and employee wellbeing. As a Customer Advisor, you'll not only enjoy a competitive salary and extensive benefits package, including an award-winning pension scheme and generous holiday allowance, but also thrive in a supportive work culture that encourages personal growth and development. Join us to be part of a team that inspires customers to create their dream homes while fostering a sense of belonging and community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Redhill
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped someone solve a problem or made their day better. Be ready to share these experiences during your interview to demonstrate your friendly and outgoing nature.
✨Tip Number 3
Show your eagerness to learn! Mention any past experiences where you’ve picked up new skills or technologies. B&Q loves team players who are flexible and ready to grow, so let them know you’re up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the digital side of things, which is a big plus for a Customer Advisor role.
We think you need these skills to ace Customer Advisor in Redhill
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and how you can inspire customers.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'customer service' and 'teamwork', to show we’re on the same page about what makes a great Customer Advisor.
Be Friendly and Approachable:Your written application should convey your friendly personality. Use a warm tone and express your eagerness to help others, as this is key to fitting in with our team at B&Q.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a part of our fantastic team.
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with B&Q's products and services. Understand their home improvement ethos and think about how you can contribute to helping customers create their dream homes.
✨Show Your Passion
During the interview, let your enthusiasm for home improvement shine through. Share personal experiences or projects you've worked on that demonstrate your love for DIY and helping others. This will show that you're not just looking for a job, but that you're genuinely excited about the role.
✨Be Customer-Focused
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this aligns perfectly with the role of a Customer Advisor. Remember, it's all about making the customer's experience memorable!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how B&Q supports diversity and inclusion. This shows that you're engaged and interested in being part of their community.
