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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, with opportunities for personal growth and team collaboration.
The predicted salary is between 12 - 13 £ per hour.
2 x Part Time - 15 hours per week (1 working evenings and weekends and the 2nd working weekends only), 2 x Part-Time 20 hours per week (to be fully flexible)
Permanent Contract
Shifts available Monday - Sunday, 7:00am - 10.00pm
UK Notional hourly rate £12.71 per hour, increasing to £13.10 per hour from 1st April 2026
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.
What's the job? Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need: Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me? As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Perth employer: B&Q Limited
Contact Detail:
B&Q Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Perth
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your passion for home improvement. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! During the interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who fits into their team culture, so don’t be afraid to share your enthusiasm for helping others and learning new things.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in Perth
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Be Friendly and Approachable: Since customer service is key, your application should reflect your friendly personality. Use a warm tone and don’t hesitate to share examples of how you've gone above and beyond to help customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&Q Limited
✨Know Your Stuff
Before the interview, brush up on home improvement basics and the products B&Q offers. Familiarise yourself with common customer queries and think about how you would respond. This will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Show Your Personality
As a Customer Advisor, being friendly and outgoing is key. During the interview, let your personality shine through! Share personal anecdotes that highlight your passion for helping others and your experience in customer service. This will help the interviewer see how you'd fit into their team.
✨Flexibility is Key
Since the role requires working evenings and weekends, be prepared to discuss your availability openly. Highlight your willingness to adapt and work within a flexible rota. This shows that you're committed to the job and ready to meet the company's needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how they support employee wellbeing. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.