At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and shopping discounts.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
- Why this job: Make a real difference by helping customers create their dream homes.
- Qualifications: Great communication skills and a passion for teamwork.
The predicted salary is between 27300 - 27300 € per year.
Part Time - 29 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 6.00am - 10.00pm
UK Notional hourly rate £13.10 per hour
B&Q Penryn
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - TradePoint in Penryn employer: B&Q Limited
At B&Q Penryn, we pride ourselves on being an excellent employer that values diversity and employee wellbeing. As a TradePoint Customer Advisor, you'll enjoy a supportive work culture with ample opportunities for personal growth, competitive pay, and a comprehensive benefits package including an award-winning pension scheme and generous holiday allowance. Join us in creating a welcoming environment where you can thrive while helping our trade members enhance their homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Penryn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your flexibility! Since the job requires working various shifts, be ready to discuss your availability during the interview. Highlight your willingness to adapt and pitch in wherever needed – it’s a big plus for employers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about the position. So, get your application in and let’s get you that job!
We think you need these skills to ace Customer Advisor - TradePoint in Penryn
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Advisor role at TradePoint. Highlight your communication skills and any relevant experience with trade members or customer service to show us you're the perfect fit.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at B&Q Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve built relationships or resolved issues effectively – these stories will highlight your skills.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to share experiences where you’ve collaborated with colleagues. Discuss how you adapt your approach to fit different team dynamics and how you contribute to a positive work environment.
✨Be Flexible and Open-Minded
The job requires flexibility with shifts, so express your willingness to work varied hours. Share any previous experiences where you’ve adapted to changing situations or taken on new challenges, as this will show your commitment to the role.
