At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service, teamwork, and a keen eye for safety and detail.
The predicted salary is between 29257 - 29257 € per year.
Full time - 36.75 Hours per week
Permanent Contract
Full-time equivalent £29,257.41 per annum (Inclusive of £1,547.91 per year store specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q Oxford
This is a keyholder position, with shifts ranging from an earliest start time of 6am until 2:30pm or later shifts of 12pm until 8:30pm. Weekend working included, although not every weekend.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Oxford employer: B&Q Limited
B&Q Oxford is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to diversity and inclusion, a competitive benefits package including an award-winning pension scheme, and opportunities for personal growth, B&Q fosters a supportive work culture where every team member can thrive. As a Shift Lead, you will play a crucial role in creating a positive shopping experience while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role and be ready to share examples of your leadership skills.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for them.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and relevant to the Shift Lead role.
Highlight Teamwork Skills:Since this role is all about leading a team, don’t forget to mention your teamwork skills. Share examples of how you've motivated colleagues and worked collaboratively in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Shift Lead position at B&Q.
How to prepare for a job interview at B&Q Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the Shift Lead role thoroughly. Familiarise yourself with B&Q's values and how they relate to customer service. Think about how you can contribute to making every customer count and ensure a safe environment.
✨Show Your Passion for Customers
During the interview, express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond for customers. This will demonstrate that you align with B&Q's mission of creating a great shopping experience.
✨Highlight Team Leadership Skills
As a Shift Lead, you'll be overseeing a team. Be prepared to discuss your leadership style and how you motivate others. Share stories that showcase your ability to deploy colleagues effectively and create a positive work atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, store operations, and how B&Q supports its employees. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
